Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive refund policy to ensure your satisfaction. This policy outlines the terms and conditions for refunds, returns, and exchanges.

2. Return Window

2.1 Standard Return Period

• 30 Days: Most products can be returned within 30 days of delivery
• 14 Days: Electronics and digital products
• 7 Days: Perishable items and food products
• No Returns: Custom or personalized items

2.2 Return Eligibility

To be eligible for a return, your item must be:

• Unused and in original condition
• In the original packaging with all tags attached
• Within the return window period
• Not a non-returnable item (see section 3)

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized Items: Custom engraved, monogrammed, or personalized products
• Digital Products: Software, e-books, digital downloads, and online courses
• Gift Cards: Physical and digital gift cards
• Hygiene Products: Personal care items, cosmetics, and health products
• Perishable Items: Food, beverages, and items with expiration dates
• Sale Items: Clearance and final sale items (unless defective)
• Intimate Items: Undergarments, swimwear, and intimate apparel
• Hazardous Materials: Chemicals, batteries, and flammable items

4. Return Process

4.1 Initiating a Return

1. Log into your account and go to "My Orders"
2. Select the order you want to return
3. Click "Return Item" and select the items to return
4. Choose the return reason from the dropdown menu
5. Print the return label or request one via email
6. Package the item securely with the return label
7. Drop off at any authorized shipping location

4.2 Return Shipping

• Free Returns: We provide free return shipping for defective items
• Customer Pays: Return shipping costs for change of mind returns
• Return Label: Pre-paid return labels provided for eligible returns
• Tracking: All returns must include tracking information

4.3 Return Address

Send returns to:

5. Refund Processing

5.1 Refund Timeline

• Inspection Period: 2-3 business days after receiving return
• Refund Processing: 3-5 business days after approval
• Credit Card Refunds: 5-10 business days to appear on statement
• Bank Transfer Refunds: 3-7 business days

5.2 Refund Methods

• Original Payment Method: Refunds are processed to the original payment method
• Store Credit: Option to receive refund as store credit (10% bonus)
• Exchange: Exchange for different size, color, or product variant

5.3 Refund Amount

• Full Refund: Original purchase price for defective items
• Partial Refund: May deduct shipping costs for change of mind returns
• Restocking Fee: 10% restocking fee may apply to certain items
• No Refund: For items returned in damaged or used condition

6. Exchange Policy

6.1 Exchange Options

• Size Exchanges: Different sizes of the same product
• Color Exchanges: Different colors of the same product
• Product Exchanges: Different product of equal or lesser value
• Upgrade Exchanges: Higher value product (pay difference)

6.2 Exchange Process

• Follow the same return process
• Indicate "Exchange" as the return reason
• Specify the desired replacement item
• No additional shipping charges for exchanges
• Price differences are refunded or charged as needed

7. Defective or Damaged Items

7.1 What Constitutes a Defect

• Items that don't work as described
• Manufacturing defects or quality issues
• Items damaged during shipping
• Missing parts or accessories
• Items that arrive broken or non-functional

7.2 Defective Item Process

• Contact customer support within 48 hours of delivery
• Provide photos of the defect or damage
• We may request the item to be returned for inspection
• Free return shipping provided
• Full refund or replacement offered

8. Cancellation Policy

8.1 Order Cancellation

• Before Processing: Orders can be cancelled free of charge
• During Processing: Cancellation may incur processing fees
• After Shipping: Orders cannot be cancelled
• Cancellation Request: Contact customer support immediately

8.2 Cancellation Timeline

• Immediate: Orders not yet processed
• 2-4 hours: Orders in processing stage
• Not Available: Orders that have shipped

9. International Returns

9.1 International Return Policy

• Same 30-day return window applies
• Customer responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Returns must comply with local import/export regulations

9.2 International Shipping Costs

• Return shipping costs vary by destination
• We provide return labels for defective items
• Customer pays shipping for change of mind returns
• Tracking required for all international returns

10. Contact Information

For questions about returns, refunds, or exchanges, please contact us:

11. Updates to Refund Policy

We may update this Refund Policy from time to time to reflect:

• Changes in our return procedures
• New product categories or restrictions
• Legal or regulatory requirements
• Customer feedback and improvements

Significant changes will be communicated through our website and email notifications.