Privacy Policy

Last updated: July 27, 2025

1. Introduction

Welcome to our e-commerce platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment partners)
  • Account credentials and preferences
  • Order history and purchase behavior

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Provide customer support

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Processing payments
  • Shipping and delivery
  • Website hosting and maintenance
  • Customer support services
  • Analytics and marketing

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights and property
  • Emergency situations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access or disclosure
  • Alteration or destruction
  • Loss or theft

These measures include:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage
  • Provide personalized content and advertisements
  • Improve website functionality

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@xtream-store.com

Phone: +91 89448 57617

Address: FUZO FOOD MALL, NH-66, Edamuttam, Thrissur, Chavakkad, Kerala, India, 680568