Terms of Service

Last updated: July 27, 2025

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website and services. By using our website, you agree to these Terms in full. If you disagree with any part of these Terms, you may not access our website.

2. Description of Service

We provide an e-commerce platform that allows users to:

  • Browse and purchase products online
  • Create and manage user accounts
  • Access product information and reviews
  • Make secure payments
  • Track orders and manage returns
  • Participate in loyalty programs

3. User Accounts

3.1 Account Creation

  • You must be at least 18 years old to create an account
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use

3.2 Account Responsibilities

  • You are responsible for all activities under your account
  • Keep your password confidential and secure
  • Update your information as needed
  • Comply with all applicable laws and regulations

3.3 Account Termination

  • We may terminate accounts for violations of these Terms
  • You may close your account at any time
  • Account closure does not affect completed transactions
  • We may retain certain information as required by law

4. Product Information and Pricing

4.1 Product Descriptions

  • We strive to provide accurate product information
  • Product images are for illustration purposes
  • Actual products may vary slightly from images
  • We are not liable for minor variations in appearance

4.2 Pricing

  • All prices are in Indian Rupees (₹)
  • Prices are subject to change without notice
  • Prices include applicable taxes
  • Shipping costs are calculated at checkout

4.3 Availability

  • Product availability is subject to change
  • We reserve the right to limit quantities
  • Out-of-stock items will be clearly marked
  • We may offer alternatives for unavailable items

5. Orders and Payment

5.1 Order Acceptance

  • Orders are subject to acceptance and availability
  • We may refuse orders for any reason
  • Order confirmation does not guarantee availability
  • We may cancel orders due to pricing errors

5.2 Payment Terms

  • Payment is due at the time of order placement
  • We accept various payment methods as listed
  • Payment processing is handled by secure third parties
  • Failed payments may result in order cancellation

5.3 Order Cancellation

  • Orders can be cancelled before processing
  • Cancellation fees may apply
  • Shipped orders cannot be cancelled
  • Refunds follow our refund policy

6. Shipping and Delivery

6.1 Shipping Methods

  • We offer various shipping options
  • Delivery times are estimates only
  • We are not liable for delivery delays
  • International shipping may have restrictions

6.2 Delivery

  • Risk of loss transfers upon delivery
  • You are responsible for providing accurate addresses
  • Failed deliveries may incur additional charges
  • Signature may be required for certain items

7. Returns and Refunds

Our returns and refund policy is detailed in our Refund Policy. By using our service, you agree to the terms outlined in that policy.

  • Returns must comply with our return policy
  • Refunds are processed according to our policy
  • Restocking fees may apply
  • Some items are non-returnable

8. Intellectual Property

8.1 Our Rights

  • All content on this website is our property
  • Copyright and trademark rights are reserved
  • Unauthorized use is prohibited
  • We may use your feedback without compensation

8.2 Your Rights

  • You retain rights to your user-generated content
  • You grant us license to use your content
  • You may not use our content without permission
  • Respect intellectual property of others

9. Prohibited Activities

You agree not to engage in the following activities:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to access our website
  • Interfere with website functionality
  • Submit false or misleading information
  • Engage in fraudulent activities
  • Harass or harm other users
  • Distribute malware or harmful code
  • Attempt to manipulate prices or promotions

10. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our service, you agree to our Privacy Policy.

  • We collect and process personal data as described
  • We implement appropriate security measures
  • We may share data with trusted partners
  • You have rights regarding your personal data

11. Limitation of Liability

11.1 General Limitation

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

11.2 Specific Limitations

  • We are not liable for product defects (contact manufacturer)
  • We are not liable for delivery delays
  • We are not liable for data loss or security breaches
  • Our liability is limited to the amount you paid

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our website
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of applicable laws

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of India.

13.2 Dispute Process

  • Contact us first to resolve issues
  • We may offer mediation or arbitration
  • Legal action should be a last resort
  • Small claims court may be appropriate

14. Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Labor disputes
  • Technical failures
  • Supply chain disruptions

15. Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use constitutes acceptance of the modified Terms.

  • We will notify you of significant changes
  • Changes may be posted on our website
  • Email notifications may be sent
  • Your continued use indicates acceptance

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and other policies, constitute the entire agreement between you and us regarding your use of our website.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Legal Department Email: support@xtream-store.com

General Inquiries: support@xtream-store.com

Phone: 9743046583

Address: C/O Zameel ahmed, Ganesh, Ganj, Puranpur, Pooranpur, Pooranpur, Pilibhit- 262122, Uttar Pradesh